FAQs


Can I call Getfasters to place an order?

Unfortunately, our customer service representatives are unable to do so.
However, placing an order on Getfasters is really simple, and we would love for you to try it out for yourself! Simply create and account, select what you are looking for and pay!

Do I need an account to shop on Getfasters?

Yes, having a Getfasters account helps us to make your shopping experience fast, secure and convenient. You can create your own Getfasters account or simply use your Facebook or Google account to login. For Account Creation on Getfasters.com

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called Getfasters express. Getfasters express products are delivered within 1 to 5 days all pakistan.

My order is delayed. What should I do?

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on our tracking portal. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team 24/7 at infor@getfasters.com or you can contact us through Live Chat.

How do i place an order on Getfasters?

Shopping on Getfasters is easy ! Once you have found the product you want to buy, just follow the steps below:
• Open Getfasters.com Website.
• Put the item title on “Search Bar”.
• Click on the image of your desired item & Click on “Buy Now”.
• Click on “View Cart” (Add quantity if required) & click on “Checkout Button”.
• Enter your personal details like (Name/Contact Number/Shipping Address with City).
• Confirm the order details and select your “Mode of Payment”.
• Click on “Place Order”.
• Your Order number will appear on your screen.

Congratulations! your order has been placed.

My payment was processed successfully but I didn’t get any order confirmation. What should I do?

Please get in touch with us so we can look into the matter. You can reach our team 24/7 under info@getfasters.com or you can call us under +92 3-111-444-936
I haven’t received the invoice for my order.
A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team through Live Chat

How do I cancel my order?

If your order is not yet on its way to you, your order is eligible for cancellation, “Cancel Button” will indicate on your desired order that you wish to cancel.
• Click on “My Account” and click on “My Orders” in the drop-down
• Once you see your order, click the “Cancel” Button
Fill out the cancellation request form
1. Choose the item(s) you need to cancel
2. Make sure you read and agree with the cancellation policy
3. Select your cancellation reason
4. Click on “Submit”

If your order is already on its way to you or if you have already received your order, you may be able to return your product. (See our Return policy for detailed information).

Why are my items shipped separately?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items. There are no hidden charges on partial shipment.

What are the shipping charges?

Shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.
The total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.
The shipping charges are always shown separately from the price of the product.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order or you can track your order on relevant courier portal